Our VPS packages are all considered "self-managed", so you are responsible for the management of the virtual server. That being said our support team are more than happy to offer assistance where necessary, just open a support ticket via the support panel.
More in depth support may be chargeable, however we'll ask you to agree to the costs before continuing. Noone likes surprise invoices.
We are able to take payments via PayPal and credit/debit card using Stripe.
Yes. The only store the last 4 digits of your card. All other information is stored securely on Stripes servers.
Even in the event of our databases being breached your details will be secure.
We host solely out of a datacenter located in Manchester. The datacenter, iomart Manchester, operates all infrastructure at N+1 or higher, and is connected to iomarts 20Gbit national fibre ring.
We're always looking for ways to improve, so if you'd be interested in a particular location let us know via the contact form.
We don't have a "try before you buy" policy, however we do operate a looking glass which will allow you to test our network. This should give you an indication of whether our network is suitable for your needs.
On top of this we offer a 3 day refund back period. If you're not happy just ask for your money back.
We currently have the following templates setup:
If you need something special set up, or prefer to install from an ISO let us know when you order and we'll make arrangements for you.
The VPS gets provisioned as soon as we receive payment, the provisioning typically takes about 5 minutes to complete.
You'll receive an email once the servers are online to let you know the login details.
Yes, full VNC console access is available via our control panel.
Yes, We offer advanced DDoS mitigation for a low fee. The protection is provided by an Arbor Networks Peakflow TMS appliance.
More information can be found on the following page: DDoS Mitigation